Delivery

We know the wait is the worst part.

Once your order is placed, we’ll get your Caseline packed and on its way as quickly as possible.

UK orders are sent using Royal Mail Tracked 24.

Orders placed before 12pm Monday–Friday may be dispatched the same working day.

Orders placed after 12pm, at weekends or on bank holidays will normally be processed on the next working day.

Once dispatched, delivery usually takes around 1–2 working days.

Once your Caseline has been dispatched, you’ll receive tracking information by email.

You can use this to follow your order and check the latest delivery updates.

If you haven’t received a tracking email, it’s worth checking your spam or junk folder first.

Where is my order?

Occasionally, deliveries can take a little longer than expected.

If your tracking hasn’t updated or your order hasn’t arrived within the expected timeframe, please get in touch and include your order number.

Please check your delivery details carefully before completing your order.

If you notice a mistake after placing your order, contact us as soon as possible.

If your order hasn’t already been dispatched, we’ll do our best to update the address for you.

Once an order has been dispatched, we may not be able to make changes.

Orders placed on weekends or UK bank holidays will normally be processed on the next working day.

Delivery estimates begin from the date your order is dispatched, rather than the date the order was placed.

At the moment, Caseline is available for UK delivery only.

We’d love to take Caseline further in the future, so keep an eye on our website and socials for updates.