FAQs
Everything you need to know about Caseline
Questions about how Caseline works, what it fits, delivery or returns? You’ll find the answers here.
About Caseline
Caseline is a reusable case designed to fit around your Vaseline tin.
It gives you more to hold when twisting the tin open while adding colour and personality to an everyday essential.
Caseline fits around your Vaseline tin to create a larger surface to grip when opening it.
It doesn’t replace the tin or change the Vaseline inside.
Caseline was created to solve a simple problem: Vaseline tins can sometimes be awkward to grip and open.
The idea was to make them easier to use without changing the product people already know.
Caseline is designed and manufactured in the UK.
No. Caseline is the outer case only.
Your Vaseline tin is purchased separately.
Using Caseline
Using Caseline takes just three steps:
1. Place it in
Put your Vaseline tin into the bottom section of Caseline.
2. Put the lid on
Place the top section of Caseline over the tin.
3. Twist & open
Hold both sides, twist and open.
No.
Your complete Vaseline tin sits inside Caseline, so there’s no need to transfer the product into another container.
No.
Once your Vaseline tin is fitted inside Caseline, it is designed to stay in place while you use it.
Caseline creates a larger surface around the tin, giving you more to hold when twisting the top and bottom apart.
Yes.
Caseline is designed to be reusable rather than something you throw away with the tin.
Caseline is designed to fit the standard Vaseline tin
Colours & Products
The current Caseline collection includes:
Grey on Gray
Pretty Please Pink
Yes Yellow
Yes.
The current collection is only the beginning, with new colours and future Caseline drops planned.
Of course.
Choose their colour, place your order and let them discover why opening a Vaseline tin never needed to be such hard work.
Orders & Delivery
UK orders are sent using Royal Mail Tracked 24.
Delivery usually takes around 1–2 working days after dispatch.
Orders placed before 12pm Monday–Friday may be dispatched the same working day.
Orders placed after this time will normally be processed on the next working day.
Yes.
Once your order has been dispatched, you’ll receive tracking information so you can follow its journey.
Check your tracking information first, as this will normally show the latest delivery update.
If your order is taking longer than expected, contact us with your order number and we’ll help.
At the moment no, we only deliver to the UK
Returns & Problems
If you’ve changed your mind, take a look at our Returns page for full information on eligibility and how to arrange a return.
Get in touch with us and include your order number, a description of the issue and a photo where possible.
We’ll take a look and help sort it.
Sorry about that.
Contact us with your order number and details of what you received and we’ll help get things sorted.
Once an eligible return has been received and approved, the refund will be processed back to your original payment method.
Your bank or payment provider may then take additional time to show the refund in your account.
Still need help?
Can’t find the answer you need? Send us a message and we’ll be happy to help.
